State Farm® Insurance Agent Charles Rio

"Thank goodness for the professionalism and availability of Charles Rio and his exceptional team at State Farm in Ridgefield. I was overwhelmed with the complexity of an insurance claim for water and ice damage on my property. Charles patiently sat with me and explained everything. He promptly returned every phone call, text and email and answered every question I had. The best part of my experience is having a local insurance agent who genuinely cares about his clients. I will be forever grateful."

"In a time of automated telephone prompts and omnipresent call centers, Charles Rio offers something rare: Professional service and a compassionate and tangible person to talk to when you need it!"

"Charles has been my insurance agent for 10+ years. He is always accessible and provides excellent advice and counsel."

"Charles Rio Insurance and Financial Services gets an A+ in my book. I have my personal cars and house insured with State Farm and the non-profit I am involved with is insured by State Farm. Charles and his entire staff have been a pleasure to work with. When a hurricane came barreling through Ridgefield and knocked a tree over onto my home, they handled my homeowner insurance claim quickly, professionally and financially to our complete satisfaction. Additionally, when my wife’s car came to an abrupt and complete stop in the middle of a deserted winding road, State Farm’s roadside assistance was there to help. It was a tough situation and thank God, no one was hurt. The saving grace was that State Farm allowed us to leave the car off to the side of road and they came and took care of towing it to the dealer saving us some valuable time. Over the years, Charles has given me great advice on insurance products and has always informed me of the least expensive options available. Our experience with State Farm has been positive from the very start. Expert service with a personal touch – Charles Rio is a Ridgefield gem! Chris and Jess Curran"

"I have been with State Farm for nearly 20 years. It is so comforting to have an agent who knows you and is there when you have a question. Charles Rio has always been prompt to email or give a call back. He also answers the phone! Both my daughter and I bought new cars as of late, his office was there to help the dealership’s process along. Great customer service!! Would not think of going anywhere else for my insurance needs."

"Charles has always returned my calls promptly, addressed the issues I had and helped us move forward. I expected the claims process to be a nightmare, but he and Jeanne have made it easy. I'm amazed to see the negative reviews. I certainly understand the frustration with the insurance field in general. But, Charles Rio himself cannot change State Farm's underwriting decisions nor can he change CT state policy that dictates snail mail notice be given when an account is to be canceled."

"It has always been a pleasure working with Jeannie. She is very knowledgeable and eager to help!"